​​

Returns Policy

​

Custom Cable Orders
All of our custom cables are made to order, tailored specifically to each customer's requirements—including termination types, sleeving, splitters, lengths, and more. Because of this, we are unable to accept returns on any custom-made cables under any circumstances. Please ensure your order is accurate before confirming your purchase.

 

DIY Components & Accessories
Items such as plugs and connectors (not custom-built cables) may be returned for a full refund if they are unused, unopened, and in their original packaging. Refunds will be issued minus our original shipping costs.

 

Wire Returns
We do not accept returns on wire products. As these are cut to length based on your order, they are considered custom items.

 

Return Process for Eligible Items
If you need to return an eligible item, please notify us within 14 days of receiving your order. Once approved, we will issue a Return Merchandise Authorization (RMA) number along with return instructions.

Please note:

• Return shipping costs are the responsibility of the customer.

• Items sent without an RMA may not be accepted.

​

We kindly ask you to double-check all specifications and measurements before placing your order. Thank you for understanding and supporting our handcrafted, custom-made approach.

​